FAQ
1. Why Marli's Cleaning will be my best option for House Cleaning Services in the Greater Boston?
Simple. We are passionate for cleaning. We are very experienced. That's extremely important when it's time to professionally clean homes. Believe us, it's not a trivial task. There's a lot at stake. It's important that the cleaner knows how to properly clean tiles, floors, marble, stainless steel.
High quality Hardwood floors demand extreme care. Over time, if your wood floors are not properly kept, it can be permanently ruined. How? Just let too much moist on it for example.
The same applies to stainless steel countertops. Too much friction and they are gone.
2. What levels of cleanings do you offer?
Not every cleaning was created equal. The levels are:
A. Light cleaning
B. Cleaning and
C. Deep cleaning.
Light cleaning is what most of the other cleaners offer. That's why they take an hour or two to clean a house. We are different. We offer the 3 levels. And offer different ranges of prices for each level. All the way from $50 for light cleaning to $150 for deep cleaning (when the house is really really dirt).
| Frequently ASKED Questions | |
| How often is it necessary to have your property cleaned? Once a week? Twice a month? |
Let's discuss this during the free estimate visit. |
| How long do you expect your service to take with, let's say, two people cleaning? 2 hours? 3 Hours? |
It will depend on size of your home, number of ornaments, if you have
pets, kids and so forth. I will let you know. |
| What expectations do you have for pricing? What do you consider to be a fair price per hour of labor? |
Let's discuss that during the free estimate visit. Our quote system is
based on a flat-fee. It is not hourly based. |
| Do you have a list of areas that should be cleaned each time? |
Absolutely. |
| What are your cleaning expectations? What details are most important to you? What areas are you most afraid will not be done properly? Are you ready to tell your cleaner your expectations? |
That's very important. I want your absolute satisfaction. Please tell me
all your concerns. I want to make sure each and every concern is
properly addressed. |
| What safety concerns do you have? Are you concerned about the chemicals your cleaner will be using? It's very important to take into consideration which cleaning products to use. Are you concerned about the liability of having someone in your home? |
With more than 7 years of experience cleaning homes in the Greater
Boston Area I've seen it all. Liability is also very important to
discuss. You have zero liability with us. You'll receive an insurance
certificate the day you say you want us to clean your home. |
| What time of day do you need to have your property cleaned? What special services (periodic services such as window washing) will you need? |
That's
equally important. You let us know when you want your home to be cleaned
and we will respect that day and those hours as a very important
appointment. It's your day. You can count your house will be thoroughly
cleaned. |
| Do you maintain proper liability insurance? |
This is crucial. It's essential that a house cleaner carry insurance.
Since 2002 cleaning in the Boston Area, we've seen and heard it all.
Want peace of mind? Make sure your next house cleaner is insured. We are
concerned about your health and the environment, so we use cleaning
supplies that are less offensive to the environment. We need to breathe
and touch these products all day long. We try to use as much scrubbing
as we can. The less chemicals the better for you and me. I prefer to use
Natural products to clean. You will **NOT** be locked into any cleaning
contract. You are free to come and go as our clients. We believe in our
services. When you decide to stay with us is because you like our
cleaning services, not because you signed a piece of paper. |
| Do you have long-term client references? |
"All of our current clients are extremely satisfied with our house
cleaning services. We can provide fantastic references. It will be a
pleasure for our clients to talk about the quality and professionalism
of our cleaning services. Just read the rave reviews in my
testimonials page. |
| How long have they been in business? |
7 years, since 2002.
|
| Will you maintain the same cleaning crew, or will it be a new provider every week? |
You will have the same cleaning crew every time they visit your home.
Only If the day is "too heavy", we will take an extra helper. |
| How many service providers will be coming to the home? |
2 or 3 tops. |
| Can you give a detailed description of the services you will be providing at my home? (The more detailed the better! You can help them establish this.) |
See our website.
http://www.MarlisCleaning.com |
| Will there be management on site to oversee the work performed? |
Yes, I am the manager. |
| Do you have a checklist (or job completion list) for each day of service? |
Customized Service Each home is treated with special care. We take
detailed notes about each home and we always double-check our notes
before leaving your home. We can proudly say that the quality of our
services is near perfection, and we will keep improving. Our number 1
goal is customer loyalty. We will do anything to achieve it.
|
| Will you arrive at the same time every week? |
Precisely. |
| How long do you expect the service to take? |
Depends on the house. |
| Do you require a long-term contract? (Can you cancel at any time?) |
You
will **NOT** be locked into any cleaning contract. You are free to come
and go as our clients. We believe in our services. When you decide to
stay with us is because you like our cleaning services, not because you
signed a piece of paper. |
| Do you supply your own cleaning equipment and chemicals? (Hopefully "yes") |
Yes. the best HEPA filter vacuum. Cleaning rags that never get used
twice. If it's dirty we put it away. We provide the cleaning supplies.
If you prefer to use Natural cleaning products, that is better for us.
|
| Please provide them to us and we will use them according to your instructions. Will I be charged for any miscellaneous services, and will you notify me before implementing them? |
Except inside the oven and the fridge, all items are included. Sure,
outside windows is extra. |
| Do you provide complete (extra) cleaning services such as carpet cleaning, tile waxing, window washing, etc.? |
We are also a carpet cleaning company. We will remove stains from
carpets as we clean. We can also do tile waxing (extra). |
| Does the cleaning company present themselves in a professional, respectful manner? |
Yes. We work in uniform. |
| Do they dress appropriately? |
Always. |
| Are they courteous? |
When you have a chance to meet with us, you will see. We are very
gentle. |
| Do you communicate well? |
I am originally from Brazil, but I've been in America for more than 7
years. We still have an accent, but we can communicate very well.
|
| Do you feel you can trust us? |
We have a ton of references. We have a client that we've cleaned her
house since 2002. We have a pile of keys and alarm codes that we carry
with us. You can have absolute trust in us. |
| Have you received price quotes from a variety of services? |
Please go ahead. Get prices around. But please make sure the other
cleaners have the same records that we do. Remember: you get what you
paid for. |